A Win

Back in May, my therapist's office overcharged me for my copay, and they promised to reverse the charge on my credit card.

In June, my credit card bill showed their overcharge, but there was no reversal on the bill.

I took my credit card bill with me to my next session, and explained to the office staff and business manager that the charge had not been reversed.

The business manager printed out several pages of numbers showing that there had indeed been a credit to my account, and we were square. She did not properly explain why my credit card bill did not show a reverse charge. And I could not figure out how else to tell her what I thought was wrong.

I let it go thinking perhaps the reverse charge would magically show up on my next credit card bill.

Last week, the next credit card bill arrived, but still no reverse charge was on it.

So, I tried again before today's session to show the business manager my credit card bill. If I could get her to see the charge and see no reversal, the financial talent she has would certainly kick in, and she'd understand what I was trying to tell her.

"I think you credited my account here, but the charge wasn't reversed on my card's account."

She went to her computer, looked at my clinic account, and told me again that my account had been properly credited and that we were definitely square.

::sigh::

I was still not getting through.

"Okay," I said. "But if you find yourself with an extra $125 dollars down the road, and you can't reconcile where it goes..." and I pointed to myself.

"Well, we credited your account."

Alright.

At this point, I was resolved to eat the $125, and move on with my life.

However, in my session I was so upset over my inability to get the business manager to listen to what I'd been saying or look at the evidence I had brought, that I apologized to my therapist for being distracted. We then spend the entirety of my time talking about this situation. 

Great. Good use of my therapy time, right?

Afterwards, as I backed my car out of the parking space, my therapist and the business manager came running across the lot to intercept me. The business manager had been reviewing my records while I was in session. She explained that back in May, they'd adjusted my clinic account but had neglected to cancel the credit card charge. Basically, she was now telling ME exactly what I'd been telling HER from the beginning.

But then she said, "I was wrong." And, "I'm sorry."

I replied, "Thank you."

How about that? I got a win.

I got a gd win.